FREQUENTLY ASKED QUESTIONS
Q: How do I place an order?
A: Contact us via email at
[email protected] or give us a call at (414) 744-7118
Q: What is the best way to clean ABOVE VIEW Ceiling Tiles?
A: Create a mixture of 1 cup water to 1/8th cup alcohol. Tiles can be
lightly cleaned with a sponge or soft
towel.
Be careful!
DO NOT scrub too hard or saturate the tile completely in water, this will damage the
paint.
Q: How can I cut ABOVE VIEW Ceiling Tiles in the field?
A: ABOVE VIEW Ceiling Tiles can be easily cut with a band saw used for cutting metal, or a table saw used for masonry
or carbide. Standard hole saws on a drill press, hand drill, a saber saw with a fine tooth blade, or a Rotozip can
also be used for cutting holes. Be sure when using a saber saw or keyhole saw to pre-drill a pilot hole. Always
cut into the face of the tile to avoid chipping.
Q: What are the handling instructions for ABOVE VIEW ceiling tiles?
A: Ceilng tile handling instructions can be found
here.
Q: Does ABOVE VIEW offer colors other than white?
A: We have several paint colors other than white, including metallics and woodgrain finishes. See our standard offerings
here.
Q: How do I attach ABOVE VIEW Ceiling Tiles to a wall?
A: See our Wall Mounting Instructions
here.
Q: Is ABOVE VIEW able to cut holes in ceiling tiles prior to shipment?
A: Custom cutting for HVAC, lighting and sprinklers is available upon request. Additional costs apply. Generally
we charge $10/hole.
Q: Can I request a custom paint color or faux finish?
A: Custom paint colors and faux finishes are available upon request. A standard set up fee and additional costs
apply.
Contact us with custom painting inquiries.
Q: Are ABOVE VIEW Ceiling Tiles suitable for damp environments?
A: Yes, we have had multiple installations in venues with swimming pools, as well as on cruise ships without any
problems.
Q: Are ABOVE VIEW Ceiling Tiles fire rated?
A: Yes. Our tiles will not sustain combustion or release toxic fumes. The ASTM E.84 tunnel combustibility test
resulted in a Class A fire rating, with zero smoke spread, zero flame spread, and zero fuel contribution.
Q: Can I custom design my own ceiling tile?
A: Yes. If you can dream it, we can make it! ABOVE VIEW is adopting state of the art 3D scanning, computer
modelling and 3D printing techniques to accelerate the production of custom molds for our customer’s unique design
concepts and requirements.
Q: What is the average lead time for ceiling tile orders?
A: One to two weeks is the average lead time. Lead times vary with the order size and production queue at the time
the order is placed.
Q: How do I get a sample of a certain tile?
A: Fill our our
Sample Tile Form and we will get back to
you within 1-2 business days.
Q: Do you charge for sample tiles?
A: Yes. Corner, quarter, and 1x1 sample tiles are availabe for $15+Shipping, Full tile samples are available for
$35+Shipping. Charges may be applied for credit on your subsequent order.
Q: What are Above View ceiling tiles made of?
A: Our tiles are made of plaster and recycled glass fiber, also referred to as GRG, GFRG, or Glass Fiber Reinforced Gypsum, along with other organic aggregates to make the tiles lighter.
Q: What is the standard paint color for touch ups?
A: The factory standard paint color is Sherwin Williams Promar 200 Primer.
Q: Are Above View ceiling tiles environmentally friendly?
A: Yes. Our tiles are 97% organic with no VOC's and 3% recycled material.
Q: What are appropriate solutions to various ceiling tile perimeter issues?
A: See our ceiling tile perimeter solutions
here.
Q: How does Above View handle shipping damage claims?
A: See our ceiling tile shipping damage claim guidelines
here.
|
|
|
